Data Deletion Request

1. Disconnect a social account from UPLINK (instant)

If you only want to remove the link between UPLINK and your Facebook Page, Instagram Business account, Threads profile or TikTok account — without deleting your UPLINK account itself — you can do this instantly from inside the app:

1. Log into UPLINK at funnel.byconnect.io.
2. Go to Profile → Connected Accounts.
3. Press Disconnect next to the account you want to remove.

This deletes the stored access tokens and metadata from our database immediately, and asks the provider to revoke the UPLINK app's authorization, so nothing further can be published on your behalf. Threads is the exception — it does not reliably accept that request, so if you connected Threads, follow step 2c as well.

2. Revoke at Facebook directly

You can also revoke our app's access from your Facebook account settings, independently of UPLINK:

1. Go to facebook.com → Settings & Privacy → Settings.
2. Open the Apps and Websites section.
3. Find UPLINK in your active apps list and press Remove.

Meta will notify us of the revocation. We delete the associated connection record (encrypted tokens, profile metadata, engagement cache) within 30 days of receiving the notification.

2b. Revoke at TikTok directly

You can also remove UPLINK's access from your TikTok account settings, independently of UPLINK:

1. Open the TikTok app or go to tiktok.com and sign in.
2. Go to Settings and privacy → Security and permissions → Manage app permissions.
3. Find UPLINK and press Remove access.

TikTok immediately stops honouring our access tokens. Press <b>Disconnect</b> in UPLINK as well to remove the stored connection record; if you do not, it is removed the next time we find the access has been revoked, and in any case within 30 days.

2c. Revoke at Threads directly

Threads keeps its own list of connected apps, separate from Instagram's. UPLINK cannot remove itself there — Threads provides no API for it — so this step is yours:

1. Open threads.com/settings/website_permissions and sign in to the Threads profile you connected.
2. On the Active tab, find UPLINK.
3. Press Remove.

Threads then stops honouring our access token. Press <b>Disconnect</b> in UPLINK as well to remove the stored connection record; if you do not, it is removed the next time we find the access has been revoked, and in any case within 30 days.

3. Delete your full UPLINK account

If you want to delete your entire UPLINK account — including all personal data, lead history, share posts, and any connected Meta data — submit a request to us:

• From inside UPLINK — go to Profile → Privacy & Data → Delete account and confirm. This permanently and irreversibly deletes your account and personal data immediately; records we are legally required to keep (see below) are anonymised so they can no longer be linked to you. If your account has downline members or other historical activity that must be preserved, self-deletion is blocked and you will be asked to contact support to complete the request.
• By email — write to support@connect.ac with the subject line Data Deletion Request — [Your Full Name]. Include the email address associated with your UPLINK account. We respond within 30 days.

Some data may be retained beyond deletion where required by UAE law (e.g., AML/KYC records, transaction logs for active members). Retention periods are documented in our Privacy Notice § 5.

4. Contact

For questions about this deletion process or to follow up on a pending request:

We respond to all verified deletion requests within 30 days.